Return & Refund Policy

Effective Date: July 2026

At Professional Workwear Hub, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning eligible products and requesting refunds.

By placing an order with Professional Workwear Hub, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

To be eligible for a return, items must generally be:

  • Unused
  • Unwashed
  • In original condition
  • In original packaging where applicable
  • With original tags attached where applicable

Items that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return.

Certain products may also be excluded from returns due to hygiene, customization, clearance, or other applicable restrictions.

2. Return Request

Before sending an item back, customers should contact Professional Workwear Hub to request return instructions.

Please provide:

  • Order number
  • Customer name
  • Email address used for the order
  • Product being returned
  • Reason for the return
  • Photographs or other information when requested

Do not send products to the return shipment address without receiving return instructions from us.

3. Return Shipment Address

Approved returns should be shipped to:

FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773

This address is used for approved return shipments.

4. Return Shipping Costs

Unless the return is due to an item being defective, damaged, incorrect, or another issue caused by Professional Workwear Hub, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law or stated in this policy.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may offer:

  • A replacement
  • A refund
  • A return authorization
  • Another appropriate resolution

6. Refunds

Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Partial Refunds

A partial refund may be issued where appropriate if:

  • An item is returned with missing components
  • The item is not in its original condition
  • The item has been used or damaged
  • The return does not fully meet the applicable return requirements

8. Exchanges

Where available, eligible items may be exchanged for another size or product.

Exchanges are subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

9. Non-Returnable Items

Certain products may not be eligible for return, including products that are:

  • Customized or personalized
  • Clearance or final sale items where identified as non-returnable
  • Used or washed
  • Damaged after delivery due to customer handling
  • Subject to hygiene-related restrictions
  • Otherwise identified as non-returnable at the time of purchase

Nothing in this policy limits any return or refund rights that cannot legally be excluded.

10. Refused or Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to accept delivery, additional shipping charges may apply before the order can be reshipped.

If a refund is requested instead, the refund may be reduced by applicable shipping or return costs, to the extent permitted by applicable law.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Orders may not be cancellable once they have been processed or shipped.

If an order has already shipped, you may need to follow the applicable return procedure after delivery.

12. Return Processing

After an approved return is received, the returned item will be inspected.

Returns that do not meet the applicable conditions may be rejected or may qualify only for a partial refund where appropriate.

13. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Professional Workwear Hub

Email: info@professionalworkwearhub.com

Phone: (818)-564-3573

Website: professionalworkwearhub.com

Business Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342

Return Shipment:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773